Last Updated: February 1, 2024
Collection of data
In general, EIG collects personal information to issue insurance policies, to make recommendations of other products and services to you, and to provide support in connection with an insurance policy (for example, where claims are filed or in response to your requests to make changes to policies).
EIG collects personal data provided directly by consumers, such as providing your name and address or when you call us or through your interactions with our information technology resources. In addition, EIG may collect personal data about you from third parties who provide services to us. EIG will also create records of personal data about you in the course of providing services or products to you, either directly, through our parent company and its affiliates, or through our third party service providers, including third party insurance carriers who offer insurance and related products and services (collectively “Service Providers”). The EIG website also collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.
All of this data is considered personal information as it relates to individual consumers (“Personal Information”).
How We Use Information We Collect
In general, we use the information we collect to operate our business and to facilitate the business of the EIG, our parent company and affiliates including as follows:
- To provide, maintain, improve and personalize the Services;
- To provide you with quotes and insurance products and services, including through Service Providers;
- To process transactions, to provide and improve customer service and performance, to communicate with you about your account, changes in our policies or other service matters, and to otherwise manage our customer relationships;
- To optimize marketing campaigns, and to analyze their effectiveness, distribution and reach;
- To develop new products and services;
- To detect, investigate and address technical issues, security incidents, and violations of our agreements and policies;
- To comply with our legal obligations and legal process;
- To create aggregated or de-identified data sets;
- To analyze trends, administer our websites and to track visitor navigations to understand what visitors are looking for;
- To update, expand and analyze our records and identify new customers;
- To carry out certain short-term activities and other reasonable internal purposes related to the Services, the products or services you purchase through us or your ongoing relationship with us; and
- To perform other business purposes described at the time the information is collected or as otherwise set forth in applicable data privacy laws.
EIG will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice.
Categories of data we collect
In particular, we have collected the following categories of Personal Information from its consumers within the last twelve (12) months:
Personal Information Identifiers
This includes your name, postal address, unique personal identifier, online identifier, Internet Protocol (IP)address, telephone number, email address, or other similar identifiers.
This includes your name, signature, address, telephone number, insurance policy number, age, financial information Some personal information included in this category may overlap with other categories.
This includes your service or product related information including your policy coverage information, premiums, account name, policy number, payment history, claims history, records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, account log-in, insurance information, driving record and drivers license number for auto insurance, escrow or mortgage details for property and casualty insurance, credit information, or family member information. This may also include products or services purchased, obtained, or considered, or other insurance purchasing or consuming histories or tendencies.
Customer Account Details and Commercial Information
This includes insurance products or services you purchased, obtained, or considered, or other insurance-related purchasing or consuming histories or tendencies such as location of your property, records of inspections of your property, records of home improvements related to improvements to protect against extreme weather events, photos of property you submit, and claims and underwriting data related to your property.
Internet Usage Information
This includes your internet location data, browsing history, search history, information on how you interact with the EIG website and internet advertisements, data associated with property self-inspection software that indicates physical location during home self-inspections, geolocation data collected by claims vendors, and marketing campaigns targeted by ZIP code based on your location of login.
Sensory Data including audio recordings of customer calls, electronic, visual, or similar information
This includes audio recordings when you call EIG over the phone, automated summaries of your call center calls, and photos you choose to send us, including photos of your property related to claims.
Inferences drawn from other personal information. This may include, but is not limited to: creating a profile about a Consumer reflecting, among other things, the Consumer’s preferences, characteristics, behavior and aptitudes.
EIG may develop inferences about you including associated with EIG’s risk models that incorporate age and demographic of insureds to predict improvements to property values, and driving records related to auto insurance coverage.
Sensitive Personal Information
This includes data you provide to us including customer account log-in, financial account numbers, credit card numbers, any required security or access code, password, or credentials allowing access to an account, precise geolocation information related to claims processing, EIN or social security number of independent vendors to facilitate payments and tax information, and drivers license number related to auto insurance coverage.
EIG also may collect non-personal statistical information that does not individually identify you. This includes non-personal statistical information about your internet connection, the equipment that you use to access our Services, and how you use our Services. We refer to this information as “Usage Information.” This information allows us to optimize the Services to the internet connections and equipment that are used to visit the EIG website.
Disclosure of Personal Information
EIG may disclose your personal information to our affiliates and service providers for the purposes set out herein. For example, using service providers may be necessary for the administration and maintenance of our IT systems. We may also transfer information, including your personal information, to third parties necessary to fulfill the purposes set out above, such as providing products or services to you that you requested. For example, we send your personal information to underwriters of insurance products we provide. We require our service providers to provide assurances regarding the protections they will provide for any personal data transferred to them, and their compliance with our security requirements. In certain circumstances, we share or are obliged to share your personal data with third parties for the purposes described above and in accordance with applicable data protection laws. These third parties include regulatory authorities, auditors and legal advisors, industry self-regulatory bodies, and others where permitted by law. We may also share information with EIG’s corporate affiliates, subsidiaries and service providers in order to provide you with products or services, or to provide information you have requested.
We Do Not Sell Your Personal Information
Right to Access Your Personal Information
Under applicable data privacy laws, rules and regulations (“Data Privacy Laws”), you have the right to request that we disclose certain information about our collection and use of your personal information over the past twelve months, including: the categories of personal information collected about consumers; the specific pieces of personal information we have about you; the categories of sources from where personal information was collected; the business purpose for collecting the personal information, and the categories of third parties with whom we share personal information. To submit an access or deletion request, please contact us at the address or telephone number listed below.
To better protect you and your personal information, we will only respond to access or deletion requests that we have been able to properly verify through our authentication processes. To verify your identity, you will be asked to provide certain information, which we will only use to verify your identity or authority to make the request.
Right to Deletion of Personal Information
Under the Data Privacy Laws, you have the right to request we delete the personal information we collected, with certain exceptions. We will delete your personal information in response to a verifiable request unless needed for the following: To complete a transaction for which we collected the personal information, provide a good or service you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you, detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities; Debug products to identify or repair errors that impair functionality; Exercise free speech ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law; Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us; Comply with a legal obligation, including compliance with the California Electronic Communications Privacy Act; or otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Security of Personal Information
EIG is committed to protecting your Personal Information. We have measures in place to prevent personal data from being lost, or from being used or accessed in an unauthorized way. We have policies in place that regulate how our employees and contractors must handle data, including personal data about you. We limit access to our premises and to our computer networks, and take steps to safeguard against unauthorized access to such premises and networks. We have procedures in place to manage any suspected data security breach and will notify you and any applicable regulator of a suspected data security breach consistent with legal requirements.
Children and Minors
We do not knowingly collect personal information directly from individuals under 18 years of age. Our Services are not intended for individuals under 18 years of age. No one under 18 years of age should submit or post personal information through our Services.
Changes to this Policy
EIG updates this Policy when necessary in response to changes in our data collection or processing practices or policies, changes to our products or services, or other changes to our business practices. If we make changes, we will post the revised policy here, and will change the “Last updated” date at the top of this Policy, so that you can see what information we gather, how we might use that information, and in what circumstances we may disclose it. If there are material changes to this Policy, we will notify you by prominently posting a notice of such changes before they take effect on our website.
How to Contact Us
You can contact us as follows:
- By Email: email@example.com
- By Telephone, toll-free: 855-664-4900
- General mailing address:
PO Box 530323, Atlanta, GA 30353-0323
- Elite Insurance Group: 2021 Guadalupe St Suite 260, Austin, TX 78705